1. Introduction

Welcome to FBM Solutions (“FBM,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website www.fbm-solutions.com and all related products, mobile applications, AI systems, or software services (collectively, the “Services”).

By accessing or using our website and Services, you consent to the data practices described in this policy. If you disagree, please discontinue use immediately.

FBM Solutions respects your privacy and is committed to protecting the personal information you share with us.

2. Scope of this Policy

This Privacy Policy applies to all information collected through:

• Our website, contact forms, chat systems, and inquiry pages.
• Communications via email, phone, or social media.
• Software and AI solutions we develop for clients.

This policy does not apply to external websites, third-party links, or services not controlled by FBM Solutions.

3. Information We Collect

• Name, email address, phone number, company name, job title.
• Login credentials (if applicable).
• Billing and payment information (for clients).

• IP address, browser type, operating system.
• Device information and geographic location.
• Website usage data (pages visited, time on site, referral links).

• Information you voluntarily provide via project requests, support tickets, or quote forms.
• Documents or datasets you provide for software or AI solution development.

• We use cookies and similar technologies to enhance user experience, measure site traffic, and improve content relevance.
• You can disable cookies through your browser settings, though some features may not function properly.

4. How We Use Your Information

FBM Solutions uses collected data solely for legitimate business purposes, including:

• Providing and maintaining our Services.
• Communicating with you about inquiries, proposals, and project updates.
• Processing transactions and managing client accounts.
• Improving website performance and user experience.
• Sending updates about new products, services, or technical notices.
• Conducting data analysis for security and service optimization.
• Complying with legal and regulatory obligations.

We do not sell, rent, or trade your personal information to any third parties.

5. Information Sharing and Disclosure

We may share limited information with:

• Authorized employees or contractors who require access for legitimate business operations.
• Trusted service providers (e.g., hosting, payment gateways, analytics tools) under strict confidentiality agreements.
• Legal authorities, when required by law, subpoena, or court order.

All such entities are required to maintain the confidentiality and security of your data.

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. These include encryption, secure servers, restricted data access, and regular security audits.

While we take reasonable steps to safeguard information, no electronic system can guarantee absolute security. You are encouraged to protect your account credentials and report any suspected breach to info@fbm-solutions.com.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill contractual and legal obligations,
• Provide ongoing services, and
• Maintain accurate business records.

Once the purpose has been fulfilled, your data is securely deleted or anonymized.

8. Cookies and Tracking Technologies

Cookies are small text files placed on your device to help us recognize you and improve our website performance. We use:

• Session cookies (expire when browser closes).
• Analytical cookies (help track traffic and usage patterns).

You can manage cookie preferences in your browser settings. Disabling cookies may affect site functionality.

9. Third-Party Links and Integrations

Our website may contain links to third-party websites or tools (e.g., payment processors, analytics providers). FBM Solutions is not responsible for the privacy practices or content of such external sites.

We encourage users to review the privacy policies of all third-party services they visit.

10. Communications & Notifications

We may contact you via email or SMS to:

• Confirm account registrations or inquiries.
• Send project updates, invoices, or service-related notifications.
• Share newsletters or marketing offers (only if you opt in).

You may unsubscribe from promotional communications anytime via the unsubscribe link or by contacting us directly. However, service-related notifications (like project or billing updates) are mandatory.

11. AI & Data Processing Notice

As a provider of AI-driven and software development services, FBM Solutions may process datasets provided by clients for development or analytical purposes. All such data:

• Is handled under strict confidentiality agreements.
• Is processed only within the project’s scope and destroyed upon completion.
• Is never shared with third parties or reused for unrelated purposes.

12. International Clients & Data Transfers

If you are accessing our Services from outside Pakistan, please note that your information may be transferred to and processed in Pakistan, where data protection laws may differ from your jurisdiction.

By submitting your information, you consent to such transfer and processing.

13. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that we have inadvertently received data from a child, we will promptly delete it.

14. Your Rights

You have the right to:

• Request access, correction, or deletion of your personal data.
• Withdraw consent for marketing communications.
• Request clarification on how your data is used.

To exercise these rights, please email us at info@fbm-solutions.com.

15. Policy Updates

We may update this Privacy Policy periodically. The revised version will be posted on our website with the updated “Last Modified” date.

Continued use of our Services after updates indicates acceptance of the revised policy.